Technical support

Technical support - Privacy policy - General terms and conditions - Terms of use

What is Myse?

Myse - My Selection - (for iPhone and Android), is an application that lets you create a personalized catalog of your museum visit.

Who is Myse for?

Myse is intended for use by all visitors to museums equipped with Myse technology.

Should you identify with Myse?

You don't need to log in to use the Myse application.

If the visitor decides to finalize the purchase of a personalized catalog, he/she must provide the following information, depending on the option chosen: surname, first name, e-mail address, postal address, country and cell phone number. This information is required solely to ensure proper delivery of the catalog.

What are Myse's features?

Myse allows visitors to freely consult the complete description of works in the museum, simply by scanning their label. They can then add the works they wish to their list of preferences and create their own personalized catalog. The catalog of your visit will be available in digital format (PDF), on 20x25cm paper printed on site, or as a premium print delivered to your home.

When finalizing the catalog, visitors can add a photo (taken directly from the Myse application), as well as a title of their choice (150 characters maximum), which will appear on the cover.

The price of each product depends on the number of works selected, and is specified in the application when choosing the desired format.

DOWNLOAD & INSTALLATION

How to download Myse

You can download the Myse application free of charge from the App Store or Google Play. To download, you can use a WIFI, 3G, 4G or 5G connection, or use your computer.

On an Apple smartphone

• Check the status of your WIFI or 3G 4G 5G connection
• Check that your mobile is equipped with a SIM card
• Switch your device off and on again before restarting the download
• Simply wait a few minutes before restarting the operation
• Also check that you have the necessary space (60 MB)

On an Android smartphone

• Check the status of your WIFI or 3G 4G 5G connection
• Check that your mobile is equipped with a SIM card
• Switch your device off and on again before restarting the download
• Simply wait a few minutes before restarting the operation
• Also check that you have the necessary space (60 MB)

Do I need Internet access to use Myse?

No, it's not necessary, as long as your cell phone is in an area connected to 3G, 4G or 5G.

I uninstalled the Myse application by mistake.

Simply re-install your application.

Which smartphones or tablets is Myse compatible with?

Myse is available on iPhone, iPad (in compatibility mode), equipped with iOS 14.0 or later and Android smartphones equipped with OS 11 or later.

The application is not compatible with Windows mobile.

What are the technical specifications of Myse for iPhone / iPad?

The Myse application is compatible with iPhone and iPad equipped with iOS 14.0 or later. It is available as a free download from the App Store.

The application will occupy 60 MB on your smartphone.

What are the technical specifications of Myse for Android?

The Myse application is compatible with all smartphones running Android 11 or later. It is available as a free download from Google Play.

The application will occupy 60 MB on your smartphone.

Does the Myse application work with an iPad?

Yes, the Myse application works on iPad, although the version is optimized for use on Iphone.

Can I contact the Myse teams

Yes, if you have any questions, just send an e-mail to: contact@myse.museum.

Privacy policy

Technical support - Privacy policy - General terms and conditions - Terms of use

The website publisher will only keep your personal data for as long as is necessary to achieve the aforementioned purposes or to enable us to meet our legal obligations.

During your visit, the website publisher may place a "cookie" on your computer. A "cookie" records information about your computer's browsing on the site (pages consulted, date and time of consultation, etc.) which the site publisher can read the next time you visit, but does not enable the site publisher to identify you directly. Thus, the information you provide to the site publisher by filling in a questionnaire will not be asked of you again.

These cookies enable the site to function optimally. You can object to them and delete them using your browser settings, however your user experience may be degraded.

The cookies used on the site are as follows:
- Session cookies, which record technical information as you move from one page to another on our site. These cookies have a limited lifespan and expire when you close your browser.
- Functionality cookies, which allow us to recognize you on your next visit to the site and to personalize the site accordingly.
- Google Analytics audience measurement cookies: these cookies are used to collect information, anonymously, about website users. The information is used to compile reports and help us improve the site. You can consult Google's privacy policy via this link :
https://support.google.com/analytics/answer/6004245?hl=fr.

The procedure for deactivating cookies depends on your browser. You can choose at any time to deactivate one or more cookies, oppose their deposit or withdraw your consent. You are free to accept or refuse cookies on a case-by-case basis, or to refuse them systematically. Your browser can also be set to notify you when cookies are placed on your terminal, and to ask you systematically whether you accept them or not. Browser settings can be modified as follows:
- Internet Explorer: http://windows.microsoft.com/fr-FR/windows-vista/Block-or-allow-cookies
- Chrome: https://support.google.com/chrome/answer/95647?hl=fr&hlrm=en
- Mozilla Firefox: https://support.mozilla.org/fr/kb/activer-desactiver-cookies?redirect=no
- Safari: https://support.apple.com/fr-fr/guide/safari/sfri11471/mac
If your browser does not appear in the above list, please refer to the "Settings" tab of your browser and the "Options" or "Preferences" menu.We would like to draw your attention to the fact that setting cookies may modify your conditions of access to the Site and its functionalities, and thus limit its performance.

3. Communication of Personal Data
Under no circumstances will the site editor share or disclose your personal data, except in the following cases:
- when you have given the site editor your prior consent (for example for direct marketing operations);
- when the site editor must share your personal data with suppliers, service providers and in particular its technical service providers to enable you to use the site and/or provide you with the information you have requested (storage of personal data on our Internet server hosted by our service provider);
- when the site editor is obliged to do so by a judicial authority or by law.

4. Security
The website publisher makes every effort to protect your personal data against any form of damage, loss, misappropriation, intrusion, disclosure, alteration or destruction, in particular by :
- the use of a fingerprint-based entry control system for sensitive sites and premises, including rooms housing computer equipment;
- the protection of sites and premises by an intruder alarm system, backed up by a video surveillance system;
- access to the Site's administration and data restricted to authorized persons only;
- the implementation of preventive, curative and control security procedures for the management of security incidents.
Employees of the Site Publisher who, by virtue of their position, have access to your personal data are bound by the strictest confidentiality regarding the processing of your personal data.

5. Rights of rectification and opposition
You have rights of access, rectification, deletion, limitation, opposition and portability, which you can exercise by contacting the Data Protection Officer: contact@piercan.fr
You can also give instructions on what to do with your data after your death, and lodge a complaint with the French data control authority (www.cnil.fr).

Terms and conditions of use

Technical support - Privacy policy - General terms and conditions - Terms of use

These General Terms and Conditions of Use (hereinafter the "GTCU") describe the terms and conditions under which MYSE provides a service for the selection of works and the creation of a personalized catalog, in the context of a museum visit (hereinafter the "Service") by a user (hereinafter the "User") via a mobile application called MYSE (hereinafter the "Mobile Application").

In this context, it is specified that these Mobile Application GTC are intended to govern the relationship between the User and MYSE.

Access to this Service is subject to compliance with these GCU.

The User wishing to access the Mobile Application must have read these Terms and Conditions beforehand, which he accepts and undertakes to respect unreservedly.

GCU: refers to the present conditions of access and use of the Mobile Application and Service.

Mobile Application: refers to the technical device developed and published by MYSE called MYSE, allowing access to the Service and which can be downloaded by the User on his mobile terminal after acceptance of these GCU. The mobile application is available on smartphones with Android and IOS operating systems.

Service: refers to all the services described on Google Play and Appstore offered by MYSE to the User

User: refers to the natural person of legal age who owns a mobile terminal on which the Mobile platform is downloaded in order to access the Service.

Publisher: refers to the company that publishes the MYSE mobile application

The MYSE mobile application is developed and published by MYSE SAS, a company with share capital of €1000, headquartered at 14 rue Visconti 75006 Paris, France

For all correspondence, please contact MYSE at the following e-mail address contact@myse.museum

The Service is hosted by Eda, whose head office is located at grande roulière 79150 Voulmentin, France

The publisher reserves the right to refuse access to the Mobile services or to interrupt it, unilaterally and without prior notice, to any User who fails to comply with these GCU or with the regulations in force.

The publisher uses all reasonable means at its disposal to ensure quality access to the Mobile Application. However, it is specified that it is not bound by any obligation of result to achieve this. Consequently, the User acknowledges that the Editor may not be held liable for any prejudicial consequences suffered by the User as a result of the unavailability, suspension or interruption of the Mobile Application.

In addition, the publisher cannot be held responsible for any network or server malfunction or any other event beyond its reasonable control that prevents or impairs access to the Mobile Application.

The publisher reserves the right to interrupt, temporarily suspend or modify without notice access to all or part of the Mobile Application, in order to carry out maintenance, or for any other reason, without this interruption giving rise to any obligation or compensation for the User.

The Service consists in providing the user with functionalities enabling him to scan the cartel of works (work description) exhibited in the Museum, and to select these works, in order to enable him to create a personalized catalog of the works he has selected during his visit to the Museum. Users can personalize their catalog by taking a photo and adding a text, limited to 40 characters, which will be displayed on the catalog cover.

Once the catalog has been created digitally, the user will have the choice of editing it in pdf format, having it printed directly in the museum store, or having it delivered to their home. Users must fill in their contact details to enable the catalog to be printed and delivered. Pricing for these offers is automatically displayed before payment at the museum store. Once the print mode has been selected, a barcode is displayed, which can be presented at the museum store checkout to pay for the purchase.

The user will then receive his or her catalog in the chosen format (pdf, immediate print, home delivery).

Liability

The Parties acknowledge that by accepting the General Terms and Conditions of Use of the Mobile Application, the user acknowledges that he/she will use the Service under his/her sole and entire responsibility, in particular with regard to the information he/she transmits to other persons.

It is expressly agreed that the publisher cannot be held responsible for transmission delays or any other technical incident caused by the user's mobile operator or Internet network.

Use of the service requires :

- possession of compatible equipment (a mobile terminal);

- a telephone subscription enabling Internet access;

- a cell phone compatible with the mobile application: Android and IOS smartphones;

- a wi-fi or 3G, 4G or 5G connection on your phone;

- the Mobile Application enabling access to the service must be downloaded by the user onto his/her mobile terminal.

All pages, scripts and icons on the mobile application are the exclusive property of L'éditeur and are subject to an authorization of use.

No element may be copied, reproduced, modified, republished, loaded, distorted, transmitted or distributed in any way whatsoever, in any medium whatsoever, in whole or in part, without the prior written consent of the publisher

Any total or partial representation of the Mobile Application by any means whatsoever without the express authorization of the publisher is prohibited and constitutes an infringement that may incur the civil and criminal liability of its author.

The User acknowledges that he/she has the necessary skills and means to access the Service.

In particular, he/she declares that he/she has checked that the computer configuration of the Internet connection used does not contain any virus and is in perfect working order.

The publisher cannot be held responsible for any malfunction of the latter.

In using the Service and the mobile platform, the User undertakes not to engage in acts of any kind whatsoever that would be contrary to French law or that would infringe French public policy or the rights of a third party.

The User acknowledges that he/she uses the Service under his/her sole and exclusive responsibility, in particular with regard to the information he/she transmits via the Service.

The User accepts and acknowledges that the Editor is bound by an obligation of means and may not under any circumstances be held liable for any loss, prejudice or indirect damage of any nature whatsoever resulting from the management, use, operation, interruption or malfunction of the Service and/or the Mobile platform.

The publisher is not involved in any dispute that may arise between the user and his mobile operator.

The Editor shall not be held liable, or be deemed to have breached the GCU, for any suspension of the Service where such suspension is due to a case of force majeure as defined by French case law, including the interruption, suspension, reduction or disruption of electricity or other services, or any interruption of telecommunications networks.

The User declares that he/she is aware that the suppliers of the materials, software and telecommunications infrastructures used in these areas do not offer an absolute guarantee of the correct operation of their services.

As a user of technologies or infrastructures developed and supplied by third parties, the Editor cannot guarantee that its Service will be totally uninterrupted and without delay, especially in the event of a "bug" or product updates.

The publisher reserves the right to modify the content of its Service, without altering it, at any time and without prior notice.

The publisher also reserves the right to make access to its Web Service temporarily unavailable for maintenance or updating procedures.

The Application is made available by The Publisher in compliance with the regulations relating to the protection of personal data currently in force and in particular Regulation (EU) 2016/680 of the European Parliament and of the Council of 27 April 2016 known as the "RGPD", the provisions of Law 78-17 of 6 January 1978 relating to Data Processing, Files and Individual Liberties, as well as all applicable national and international legal provisions.

The User is informed that the data collected is anonymous and optional. The User may modify and/or update the information and personal data entered by accessing the dedicated interface in the settings section.

The data transmitted by the user in the context of sending his or her Catalogue is secured in order to ensure complete confidentiality. The sole purpose of storing this data is to enable the user to re-edit his or her catalog and benefit from information and offers from Myse. Enhanced security measures have therefore been implemented to ensure that personal data (including administrative data) is collected and processed under conditions that guarantee its confidentiality, integrity and, more generally, its security, in compliance with the provisions of law 78-17 of January 6, 1978 on Data Processing, Data Files and Individual Liberties, as well as applicable legal provisions.

The user may assert their right to request access to Data, rectification or erasure of Data, portability of Data to a Third Party, limitation of Processing, their right not to be the subject of an automated individual decision (including profiling) as well as the right to object to Processing by sending a request by e-mail to the following address:

Contact@myse.museum, and SAV Myse 14 rue visconti 75006 Paris

All requests must be clear, precise and justified, accompanied by a copy of an identity document and carried out in accordance with the applicable legal framework.

Data Subjects may lodge a complaint with the CNIL

3 Place de Fontenoy - TSA 80715 - 75334 PARIS CEDEX 07

Tel: 01 53 73 22 22 /Fax: 01 53 73 22 00

Or at www.cnil.fr/fr/plaintes or www.cnil.fr

The user concerned is informed that in the event of opposition to the Processing or if he/she transmits erroneous or fanciful Data, the services linked to the collection of Data cannot be rendered, and the Data Controller cannot be held liable in any way in this respect.

Where Data Subjects make requests to MYSE directly to exercise their rights, MYSE will send these requests to the Customer by e-mail as soon as they are received.

MYSE also undertakes to respond to requests for information from the Customer as soon as possible, in order to enable the latter to respond to requests from Data Subjects relating to the exercise of their rights.

The parties agree to perform their obligations in good faith.

The parties undertake to obtain all legal and administrative authorizations required for the performance of the present contract.

These GCU come into force upon acceptance by the User, and are concluded for an indefinite period, unless terminated by the Publisher under the conditions of the article "Resolution - Termination".

The parties mutually agree that the fact that one of the parties tolerates a situation does not have the effect of granting the other party acquired rights. Furthermore, such tolerance cannot be interpreted as a waiver of the right to assert the rights in question.

In the event of a breach by the User of these GCU or in the event of inactivity on the account for a full period of one year, L'éditeur may automatically terminate or rescind these GCU. Termination or cancellation of these GCU by L'éditeur will result in immediate withdrawal of access to the Service by the User. In the event of the User's failure to comply with his obligations, the User shall not be entitled to any compensation.

The GCU are governed by French law and language.

They may be modified by the editor at any time, in particular in the event of technical, legal or jurisprudential developments or the introduction of new services.

In the event of modification of their content, the User agrees to accept the new GCU.

Failing this, you are informed that you will no longer be able to benefit from the Service or access the Mobile platform.

In the event of disputes or claims arising from the User, the Publisher or a third party, relating to the use of the Service, the GCU which will be binding between the parties will be those in force at the date of the dispute or claim.

In the absence of an amicable solution, any dispute that may arise between the parties in connection with the formation, performance or interpretation of the GCU shall fall within the exclusive jurisdiction of the court located in the area of Myse's registered office.

Terms of use

Technical support - Privacy policy - General terms and conditions - Terms of use

myse.museum

Myse s.a.s.

Myse | 14 rue Visconti | 75 006 Paris | T : +33 (0)1 00 00 00 00 | contact@myse.museum

EDA s.a.r.l., publisher and creator of the Pageboard framework with which this site was created.

EDA - La grande Roulière - 79150 Voulmentin

Databases are protected by the French law of July 1, 1998 and by French copyright law.

The information provided on the myse.museum website is for information purposes only and Myse cannot be held liable for it. Myse reminds you that the content of the myse.museum site may contain errors or omissions, and that it may be modified or updated. If you notice a broken link, an omission or an error, please report it by sending an e-mail to contact@myse.museum

The various elements of the website (form, layout, content, structure, images, logos, etc.) are protected by design rights, copyright, trademark rights and image rights, and may not be copied or imitated in whole or in part without the express authorization of Myse. Any person failing to comply with the applicable legal provisions is guilty of counterfeiting and is liable to the penal sanctions provided for by law.

Reproductions, transmissions, modifications and reuses, on a paper or computer medium, of the said site and the works reproduced therein are authorized only for personal and private use in accordance with the provisions of article L 122-5 of the French Intellectual Property Code. Such reproductions must clearly indicate the source and author of the site and/or multimedia works. Under no circumstances may these reproductions prejudice the rights of third parties. Reproduction, transmission, modification or reuse of all or part of the site for advertising, commercial or information purposes is strictly forbidden.

The Myse logo may not be modified - proportions, colors, elements, components - and may not be subject to any transformation, animation or other process. The Myse logo may only be used and associated with verifiable information. Whatever the case, Myse reserves the right to approve or disapprove any use of its logo, to ensure its correct use, in accordance with the ethics, morals and interests of the company Myse. Myse reserves the right to modify the conditions of use of its logo at any time and without prior notice.

Myse authorizes the creation of a hypertext link to its myse.museum site for all Internet sites, excluding those of competitors or those disseminating information of a controversial, pornographic or xenophobic nature, or which may, to a greater extent, offend the sensibilities of the general public. The link must lead to the site's home page, and the myse.museum site must appear in a new window. The pages of the myse.museum site must never be integrated into the pages of another site (iFrame). Unless specific authorization is granted on a case-by-case basis, a direct link to an internal page of the site is prohibited. Requests to set up a hypertext link from the myse.museum site must be made by e-mail to the following address: contact@myse.museum In all cases, myse reserves the right to request the removal of a link if it considers that the target site does not comply with the rules defined above.

Myse cannot be held responsible for hypertext links within the site to other sites and/or personal pages and, in general, to all existing resources on the Internet, for the links they contain or for any changes or updates made to them.

Myse reserves the right to modify this privacy policy from time to time. The new version will then be posted on this page of the site. Modifications will be effective as soon as they are posted online. If you access the site after these modifications have been made, you will be deemed to have accepted them.

We make every effort to provide visitors to this website with reliable and verified information. However, despite our best efforts, the site may contain inaccuracies, out-of-date information or errors. We would be grateful if users of the site could inform us of any omissions, errors or corrections by e-mail to contact@myse.museum